At Zimelle, we want you to shop with confidence and have the best possible experience. If for any reason you are not completely satisfied with your purchase, our Refund & Return Policy is here to make the process simple and fair.
1. Returns Eligibility
You may request a return within 7 days of receiving your order (adjust the days as per your business decision). To be eligible, the product must be unused, in its original packaging, and in the same condition that you received it. Items that show signs of wear, damage caused by misuse, or missing parts not due to our error may not be accepted.
2. Non-Returnable Items
Certain items are not eligible for returns due to hygiene and safety reasons. This includes opened or used earbuds, headphones, and other personal audio devices. We also do not accept returns for gift cards, downloadable software, or promotional items. Please carefully review product descriptions before purchasing.
3. Refund Process
Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days and credited to your original method of payment. Please note that shipping charges are non-refundable, and any return shipping costs must be covered by the customer unless the product was defective or incorrectly shipped.
4. Exchanges
If you received a defective or damaged product, we are happy to exchange it for the same item at no extra cost. Please contact our support team with photos or videos of the issue so we can arrange a replacement quickly. Exchanges are subject to product availability.
5. Order Cancellations
Orders may be canceled within 24 hours of purchase if they have not yet been shipped. Once your order has been dispatched, cancellation is no longer possible, and you will need to request a return instead.
6. Late or Missing Refunds
If you haven’t received your refund after the processing period, first check your bank or card provider, as it may take some time before your refund is officially posted. If you have done this and still haven’t received your refund, please contact us at info@zimelle.com and we will assist you immediately.
7. Contact Us
If you have any questions about our Refund & Return Policy, please reach out to our customer support team at: Email: info@zimelle.com